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It has been a time.
A new going is upon me and my small business. I moved my website to Shopify over 8 years ago and I truly had no expectation of having to move my website away from Shopify Payments at this time. However, due to Shopify’s negligence and the financial harm that has been forced on my small business, I cannot in good conscious, continue to keep my business operations and finances with Shopify and any of its subsidiary services (Shopify Payments, Balance Account, Shopify Capital, Shopify Recovery Team, etc.)
Let’s get this show on the road. I have found some amazing website services at Wild Web Digital and we are getting the new site setup.
per their latest 'support chat' on July 18, 2026. Day 47 of their lack of any tangible reply to the disaster my store is facing due to Shopify's negligence
Shopify allowed 302 fraudulent transactions to post to my Shopify Balance Account in under 24 hours on June 01, 2026.
I notified Shopify of this breech. Shopify did nothing. Now, 45 days on, after I have to move the website. Regardless that for the last 8 years, my small business typically makes 15-25 transactions PER MONTH. Regardless that I have not had a Facebook account since 2022.
The best answer I have received from shopify in the last 47 days is that I should 'wait' for 'recovery team to contact me'.
on day 47, Shopify is still doing the 'we can neither confirm or deny' speech. Support chat is getting more and more defiant that they
1. don't know what happened
2. can't confirm what happened
3. are pretty sure whatever happened is not fault because the disputed funds are being returned to me, but would still like the blame for all of this to fall on my small business
FOR THE LAST 5 ISH YEARS SINCE SHOPIFY HAS BEEN FORCING IT'S AI ON WEBSITES, I HAVE BEEN IN COUNTLESS SUPPORT CHATS BECAUSE THE 'BOTS' CRAWLED MY SITE OF SENI-PRECIOUS GEMSTONE AND STERLING SILVER JEWELRY AND THOUGHT 'IMITATION JEWELRY' SHOULD BE THE DEFAULT ENTRY,. SO I CAN'T DELETE THIS INCORRECT JEWELRY TYPE TAG. SHOPIFY DEFAULTS THE ENTRY TO 'IMITATION JEWELRY' EVEN IF I SPECIFICALLY CHANGE THE JEWELRY TYPE TO SOMETHING MORE ACCURATE.
Not gonna miss this time sucker. Hooray!